Thank you for choosing BELA, dedicated to bringing quality products and fine customer service. In case of any concerns with your purchase, please refer to our Return & Refund policy below.

Returns:

We will replace only items that arrive damaged or defective. To qualify for a replacement, you must return the item in its original packaging and unused. To initiate a replacement, please contact our customer service team at 0370 2220 207 with your order number and description of the problem. We will lead you through the entire process and will be able to also provide you with a return shipping label, if needed.

As we only offer replacement, we are not authorized to give refunds to products. If your item is eligible for a replacement, we will have the defective or damaged item replaced with a new one.

Exchanges:

We are not permitted to process exchanges for other sizes, color, or for other products. Our policy only covers replacement damaged or defective items